The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying of incoming calls, emails and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.
A Counsellor is the team player in the Client Care Services team. The role is a professional on the ground, who provides crisis, trauma and suicide grief counselling, case management and other clinical tasks to the clients served.
He/she is expected to provide high quality clinical services through direct practice, for those who are suicidal, in crisis (inclusive of trauma) or have lost someone through suicide. These services will be delivered through face to face/online counselling, group work, special projects and programmes.
The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying of incoming calls, emails and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.
CSE also makes preliminary outgoing calls, emails or text messages, if necessary, to facilitate the initial assessment in terms of client risk level. He or she provides frontline support to volunteers who are manning the organization’s 24-7 hotline service.
The Youth Crisis Facility is a first-of-its-kind, short-term 24/7 residential crisis care service designed to provide immediate and intensive psychosocial support for youths at risk of suicide. The facility offers a safe, stabilising environment where multidisciplinary care and community linkages come together to help youths regain safety, build coping skills, and transition smoothly back to their home or community settings.
The HR Manager plays a strategic and operational role in delivering the full spectrum of human resource functions to support organisational effectiveness and employee experience. Partnering closely with the Head of OD & HR and Centre Director, this role ensures that people practices, systems, and environments are aligned with organisational goals and values.
In addition, the role contributes to creating a supportive and well-managed staff environment, including oversight of staff accommodation to ensure a safe, conducive, and community-oriented living experience where applicable.
The Head/Deputy Director, SOS Academy (SOSA) provides overall leadership, strategic direction, and operational oversight to ensure the academy achieves its learning, organisational, and financial objectives. Reporting to the CEO of SOS, the role is responsible for driving the development and execution of SOSA’s vision, mission, and strategic priorities.
The Head oversees training excellence, programme development and delivery, operational performance, financial sustainability, stakeholder engagement, regulatory compliance, and organisational growth.
As a member of the SOS senior management team, the role contributes to organisation-wide strategy and decision-making. The Head works closely with the Crisis Care Services Team to strengthen training capabilities that support SOS services and collaborates with the Strategy and Research team to advance research initiatives related to suicide prevention.
The Senior Executive (Training) supports the effective delivery of both the professional and community training programmes by overseeing end-to-end training administrative operations. This role ensures that WSQ and SSG-funded courses, as well as community suicide prevention programmes are administered accurately, efficiently, and in compliance with regulatory requirements.
The incumbent plays a key role in ensuring a positive learner experience, maintaining training quality standards, and supporting the Academy’s mission to build suicide prevention capability across professionals, volunteers, and the community. He/ She also supports the team of internal or Adjunct Trainers to deliver the training programmes.
The Senior Manager (IT) leads the organisation’sIT strategy, infrastructure, cybersecurity, and digital platforms that underpinSOS’s 24/7 lifeline services.
This role is responsible for ensuring the reliability, security, and resilience of mission-critical systems, while strengthening IT governance, service delivery, and operational effectiveness.
The incumbent will play a key role in advancing the organisation’s digital transformation agenda, including the adoption of data, automation, and AI-enabled solutions to enhance service delivery and organisational impact.
This role will also oversee vendor management and lead the IT team to build sustainable and scalable technology capabilities. In addition, the incumbent will provide strategic advisory to senior leadership on technology risks, investments, and innovation priorities.
The Youth Crisis Facility is a first-of-its-kind, short-term 24/7 residential crisis care service designed to provide immediate and intensive psychosocial support for youths at risk of suicide. The facility offers a safe, stabilising environment where multidisciplinary care and community linkages come together to help youths regain safety, build coping skills, and transition smoothly back to their home or community settings.
The Finance Manager oversees the organisation’s finance function, ensuring financial integrity, regulatory compliance, and effective financial stewardship. In addition to financial reporting and controls, the role acts as a finance business partner to departments and project teams, providing financial insights, costing, and sustainability assessment to support operational and strategic decision-making.
The position engages key stakeholders, including management, programme heads, auditors, regulators, funders, and the Finance Committee. Contributes to organisational sustainability through sound financial planning and advisory.
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